The current economic reality
and the desire to save storage expenses of softwares and servers in
companies websites around the world leads the different companies
to adopt more and more the software and platforms of cloud
sourcing. One1 CRM is the Israeli representative of
One1 CRM provides consulting services,
development, implementation and assimilation to Salesforce.com
clients in Israel since 2006, and it is the first company that
brought the platform to Israel. Ever since and until today, Over
300 assimilation projects were carried out for One1 CRM clients
from the different business sectors.
22,000 clients and 400,000 subscribers
around the world use the system that presents an innovative
interface and is easily customize.
Salesforce.com is one of the leading
systems in the world today for CRM solutions on demand in the ASP
module - providing software as an internet service. Salesforce.com
solutions combine leading functionality, proven integration,
intuitive and easy tools in full correspondence with the client's
needs and desires.
Salesforce.com provides various
organizational apps for efficient managing of business processes:
sales module, marketing module, customer service module and more.
The division to modules contributes to widen the solutions range
and for better access and flexibility at work from anywhere and it
The combination between CRM abilities
and Sale cloud module created a comprehensive answer to the world
of sales, betters the productivity and transparent towards the
clients - small to large business have experienced amazing sales
In the Cloud Sale, marketing and
selling processes are integrated one into the other: the Cloud
Module acts as the center of command to manage and monitor
campaigns, now it is possible to make wiser decisions on where to
focus your marketing activities. In addition, exists full
monitoring on the result stages throughout varies channels in the
Managing all marketing processes from
receiving the lead and until closing the sale - with the advances
abilities of the system it is possible to get relevant information
where to devote the sources needed and to see the impact on
marketing actions in real time, and a promise that all the
information is reliable and relevant, using marketing campaign
focused lists and managing the path of the lead that comes from the
marketing campaign in order for it to be taken care of properly and
will not be lost.
Salesforce allows to preform direct
actions from your cellphone and to turn any lead to an opportunity
from anywhere and in anytime.
Through self - service, social media
and advances abilities of service portals and social media
networks, Service Could leads the clients experience and customer
Cooperations - cooporations between
agents and workers allows to give quick response to clients.
Thought Chatter application it is possible to share and change
information in social networks, and to follow personalized objects.
Each update in the client's case is shared immediately to all those
with mutual interests.
Service control - to receive in one
screen view the full situation report of the customer call of
service and details of the costumer so it is easier and quicker to
find critical information, this in order to save mouse clicks and
scrolling through windows. The innovative and modular user
interface allows costumer service representatives to speed the
support processes and the selling without losing the full situation
report on the client.
Varies service channels - allows
flexibility and a wide and fast response in customer service
whether it is through the phone, Email, internet websites and
social media networks - it is possible to access information on the
client from anywhere.
CTI - Saleforce.com interfaces with 80
of the most common telephone systems in the world, which helps to
bring the efficiency and production of the customer service
Self-service - through the online
portal for service calls, the client becomes more involved in the
service process and is able to receive 24\7 updates and to look at
different offered solutions. Clients can open a service call, add
notes and files and even to close the call themselves. Self -
service - helps in getting solutions and by that reducing the cost
of a "happy client".
Solutions and information database -
allows your clients to receive information or solutions to calls of
service in a large number of channels such as service portals,
google searches and social media.
Reports and Dashboard - reports and
dashboards mechanism of Salesforce.com is simple and easy to handle
and does not require special knowledge or difficult setting, the
creation of the reports is done with Drop & Drag, without the
need of support representatives help. The service module is built
with reports and varies graphic designs meant to locate in real
time any relevant information.
SLA - Salesforce.com system allows to
track clients service calls and to provide each of them with the
service level that it needs. The ability to track different levels
of SLA's and the progress in dealing with service calls makes the
ability of giving service to clients as easy and simple as it can
Through Cloud Marketing it is possible
to follow different internet sources: Facebook, Twitter, YouTube,
LinkedIn, blogs and different online communities that allows you to
be exposed to a wide range of information regarding your
In addition, your presence in social
media networks allows you to spread content about the company
everywhere. There are over 50 social apps that contain important
content that helps improve the marketing achievements.
Creates a reliable connection with the
costumers and allows the creation of marketing communities for
identifying potential customers and handling customers in real
Social advertising - optimizing and
managing social campaigns allows to reach relevant audiences easily
and creating customized campaigns by turning the relevant content
into social advertisements the draw the relevant customers.
Wise advertising - the ability to
leverage the information in order to identify varies needs improves
the performances of the marketing campaign
For more details
Yaniv Partok , Manager, Salesforce